Returns & Exchanges

At CUCKOO, we want you to be completely satisfied with your home appliances and wellness products. If you are not entirely happy with your purchase, we offer a hassle-free return and exchange process within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via email or our online portal with your order number and the reason for your return.

• 2.
  Prepare the Package

  Ensure the item is in its original condition and packaging, including all accessories, manuals, and promotional gifts that came with the product.

• 3.
  Schedule a Pickup

  Once your request is approved, we will coordinate a convenient pickup time with our specialized logistics partner to ensure the safe transport of your appliance.

• 4.
  Receive Your Refund

  After our quality control team inspects the returned item, your refund will be processed back to your original payment method within 7 to 10 business days.